After you order
Refund and Return Policy
Effective date: 1 October 2026. This policy applies to orders placed on hakura.in by Hakura Energy Private Limited, 347, Thiruvalluvar St, Pallakattu Thottam, Gounder Mills, Coimbatore, Tamil Nadu — 641029.
1. Pre-shipment cancellation
You may cancel your order any time before it is dispatched. Submit a cancellation request through your account or email care@hakura.in with your order number. A full refund will be credited to your original payment method within 5–7 business days of confirmation.
2. Post-delivery returns
We accept returns within 10 days of the delivery date, but only where the product arrives damaged, defective, or materially different from what was ordered. We do not accept returns for change of mind or buyer's remorse.
To initiate a return:
- Email care@hakura.in within 10 days of delivery with your order number and clear photographs showing the damage or defect.
- Our team will review and confirm eligibility within 2 business days.
- Once our team confirms the return is valid, we will arrange reverse pickup from your delivery address at no cost to you.
Products must be returned in their original packaging with all accessories included. Items showing signs of use beyond unboxing and inspection, modification, or damage caused after delivery are not eligible for return.
3. Refund assessment
After we receive the returned product, our team inspects it within 10 business days. Refunds are approved or declined based on the product's condition on return. If approved, the refund is credited to your original payment method within 5–7 business days of that approval.
We reserve the right to decline a refund or offer a partial refund if the returned product is in a condition inconsistent with the reported defect. A GST credit note will be issued for the refunded amount once the return is approved.
For orders paid via EMI or No-Cost EMI, Hakura will refund the principal amount paid within 5–7 business days of approval; however, settlement to your lending bank or BNPL provider may take up to 15 business days due to lender processing timelines. Any interest, processing fees, or charges levied by the lender are governed by the lender's own refund policy and are not refundable by Hakura.
4. Items not eligible for return
- Return requests made more than 10 days after delivery.
- Products with no damage or defect (change of mind is not accepted).
- Products showing signs of use beyond normal unboxing, self-inflicted damage, or unauthorised modification.
- Commercial machines (oil presses above 5 HP, spice mills above SP2000) — reverse logistics for large equipment is coordinated separately by our team; contact care@hakura.in to initiate.
5. Warranty claims (after the return window)
For manufacturing defects that appear after the 10-day return window, the 1-year manufacturer's warranty applies. Email care@hakura.in with your order number, a description of the fault, and photographs. Warranty repairs or replacements for covered defects are arranged by Hakura at no charge.
6. Contact and grievances
For return and refund queries: care@hakura.in · 96003 83300.
For unresolved grievances under the Consumer Protection Act 2019 or DPDP Act 2023: Nagaraj Kumar (Grievance Officer) · 75503 94111 · grievance@hakura.in. We will acknowledge grievances within 48 hours of receipt and aim to resolve them within 30 days, as required under the Consumer Protection (E-Commerce) Rules 2020.