Getting your order
Shipping Policy
Effective date: 2 October 2026. This policy applies to all orders placed on hakura.in by Hakura Energy Private Limited, 347, Thiruvalluvar St, Pallakattu Thottam, Gounder Mills, Coimbatore, Tamil Nadu — 641029. GSTIN: 33AADCH6565R1ZY.
1. Where we ship
We ship to all serviceable pincodes across India from our facility in Coimbatore, Tamil Nadu. Delivery to some remote locations (including certain areas in the North-East, island territories, and high-altitude regions) may take longer or may not be serviceable by our logistics partners. If your pincode is unserviceable, you will be notified before checkout completes and no charge will be taken.
2. Dispatch and handling time
Orders placed before 2:00 PM IST on a business day are typically dispatched the same day or the following business day. Orders placed after this cut-off or on weekends and public holidays are dispatched on the next business day. Handling time for large commercial machines (oil presses above 5 HP, spice mills above SP2000) may be 2–3 business days due to packaging requirements.
3. Estimated delivery timelines
Delivery timelines begin from the date of dispatch, not the date of order. These are estimates and are not guaranteed:
- Metro cities (Bengaluru, Chennai, Mumbai, Delhi, Hyderabad, Pune, Kolkata): 2–4 business days.
- Tier-1 and Tier-2 cities: 3–5 business days.
- Other towns and Tier-3 locations: 4–7 business days.
- Remote and rural pincodes: 7–12 business days. Additional time may apply.
Delays may occur due to courier network disruptions, public holidays, adverse weather, or incorrect address details provided at checkout. Hakura is not liable for delays outside our reasonable control.
4. Shipping charges
Shipping charges, if any, are displayed at checkout before payment and are inclusive of GST. The charge shown at checkout is final. We do not apply undisclosed charges after an order is placed.
5. Logistics partners
We ship via reputable national logistics partners. The carrier assigned to your order will be shown in your dispatch notification email. Hakura reserves the right to use any serviceable courier for a given pincode.
6. Tracking your order
Once your order is dispatched, you will receive an email with the carrier name and tracking number. You can track your shipment directly on the carrier's website using the tracking number provided, or check your order status in your account.
7. Undeliverable shipments and failed delivery attempts
Our logistics partners will make up to three delivery attempts. If delivery fails on all attempts (due to an incorrect address, the recipient being unavailable, or the package being refused), the shipment will be returned to our Coimbatore facility. In such cases:
- We will contact you at the email address and phone number provided at checkout.
- If you wish to have the order re-dispatched, a fresh shipping charge will apply.
- If you do not wish to proceed, we will refund the product amount to your original payment method within 5–7 business days, less any return-to-origin shipping costs incurred by Hakura.
Please ensure your delivery address and contact number are accurate at checkout. Hakura is not liable for failed deliveries caused by incorrect information provided at the time of ordering.
8. Damaged or lost in transit
If your order arrives visibly damaged, please refuse acceptance and note the damage with the courier at the time of delivery, then email care@hakura.in with photographs and your order number within 48 hours. If your tracking status shows "delivered" but you have not received the package, contact us within 5 days of the stated delivery date — we will initiate an investigation with the carrier.
For eligible cases, see our Refund and Return Policy for the resolution process.
9. Large and commercial equipment
Commercial oil presses, spice mills, and other heavy machinery are shipped via freight carriers with a scheduled delivery appointment. Our team will contact you before dispatch to confirm a delivery window. Installation, if applicable, is separate from delivery and is arranged at the time of purchase.
10. Contact
For shipping and delivery queries: care@hakura.in · 96003 83300.
For unresolved grievances: Nagaraj Kumar (Grievance Officer) · 75503 94111 · grievance@hakura.in. We will acknowledge grievances within 48 hours of receipt and aim to resolve them within 30 days.